Cancellation Policy

Cancellation Policy for Goods

Last updated: September 19, 2024

Thank you for shopping with Ceed Africa. We understand that plans can change, and we’re here to help you cancel your order for goods when needed. This policy outlines the conditions and steps for canceling your order.

1. Eligibility for Cancellation

1. Cancellation Window: You may cancel your order within 7 days from the date you receive your goods.
2. Order Status: Cancellation requests will be accepted if your order has not yet been processed for shipping. If your goods have already been dispatched, please contact us immediately for guidance.
3. Non-Cancellable Items: Customized or personalized items are not eligible for cancellation.

2. How to Cancel Your Order

To initiate a cancellation, please contact our customer service team with your order details and a clear statement of your intent to cancel. You can reach us via:

1. Email: cancellation@ceed.africa
2. Website: https://www.ceed.africa/contacts
3. Phone: 0209 291 1432

3. Cancellation Process

1. Review & Confirmation: Upon receiving your cancellation request, our team will review your order status. If eligible, we will confirm your cancellation and halt further processing.
2. Orders in Transit: If your order is already in transit, please contact us immediately. While we will do our best to assist, cancellations may not be guaranteed once the goods have been shipped.

4. Limitations

1. Processing Time: Cancellation requests received after the order has been processed for shipping might not be accepted.
2. Statutory Rights: This cancellation policy does not affect your statutory rights as a consumer.

5. Contact Us

If you have any questions or need further assistance regarding the cancellation of your order, please contact us using the details provided above.

We appreciate your business and are committed to providing excellent service. Thank you for choosing Ceed Africa.